C1 Paper 10 — Letter: A manufacturer has invited feedback on a new repair guarantee

Prompt

"A manufacturer has introduced a longer repair guarantee and invited customers to comment on how it works in practice. Write a letter to the customer relations manager describing your experience of using the guarantee, evaluating whether its conditions were clear and fair, and requesting one specific change that would make the policy more useful without encouraging unreasonable claims. Write your letter."

Tap the icon for input input texts when supplied. Target 45 min.